Thursday, 26 November 2015

LITTLE TROOPERS



First tri service childrens charity!

The launch day of Little Troopers arrived this week! This was a massive day in the journey of the charity and they are now the first Tri Service children's charity for serving families!
 
Join up, to ensure you keep up to date, here are the new details:

Website         www.littletroopers.net
You need to re-register on the new website
Twitter          @LittleTroopers_
Facebook     Little Troopers at home
Email            Info@littletroopers.net

SOCIAL MEDIA AWARENESS

VETERANS FIRST POINT

DOMESTIC ABUSE GUIDANCE


Advice and information on domestic abuse is available here

RED LETTER DAYS DISCOUNT




Give an unforgettable gift or treat yourself to an amazing day out, and enjoy an amazing 20% discount! Red Letter Days offers hundreds of thrilling, indulgent and unique experiences. Daredevils will love speeding in sports cars, taking to the sky and playing James Bond for a day. Or choose a heavenly treat from the wide range of pamper packages, London theatre evenings and romantic breaks. If you can't decide, a flexible Gift Card lets your special someone choose their own dream Red Letter Day. Best of all, every Red Letter Days experience can be swapped for another free of charge, so you simply can't go wrong.

For further details visit:
www.defencediscountservice.co.uk

BENEFIT LINKS


Jobseeker's Allowance (JSA) : https://www.gov.uk/jobseekers-allowance/overview


Employment and Support Allowance (ESA): https://www.gov.uk/employment-support-allowance

How and when your benefits are paid: https://www.gov.uk/how-to-have-your-benefits-paid

Wednesday, 25 November 2015

THE PERFUME SHOP DISCOUNT

The Perfume Shop Offers
Receive a 10% discount code to use at the Perfume Shop online.  This code can be requested through The Vault by logging into the DDS here.

GET MONEYFIT WITH MONEYFORCE

Thursday, 19 November 2015

VETERANS WORLD





Veterans World has now gone digital.  Click here to read the latest copy

DO YOU HAVE A TV LICENCE?


Just like every household in the UK, MOD bases and accommodation need to be licensed.

Whether you live on or off the base, you need to be covered by a TV Licence to watch or record programmes as they're being shown on TV - on your tablet, mobile phone, laptop, TV or any other device.

TV Licensing Officers are authorised to visit MOD bases to check unlicensed addresses.

If you're watching TV illegally, you risk prosecution and a fine of up to £1000, plus legal costs.

BFBS RADIO

FORCES TV

BRITISH FORCES BROADCASTING SERVICE

Wednesday, 18 November 2015

SMOKE ALARMS - WHEN DID YOU LAST TEST YOURS?


When was the last time you tested your smoke alarms? Be sure to push the test button every so often and replace batteries if the warning bleeps start.

MAIL REDIRECTION ON MOVE-OUT


When Moving Out of your Service Family Accommodation please make sure that you have arranged to redirect your mail. 

The Post Office offers a redirection service here

ARMED FORCES CHILDCARE VOUCHER SCHEME


Childcare vouchers are a government initiative designed to help working parents pay for childcare. You can convert part of your salary into vouchers saving the tax and National Insurance you would normally pay on that amount.


For further information call the Freephone helpline on 0800 066 5075, e-mail AFCVS.motivation.uk@sodexo.com or visit the website

MOULD IN YOUR SFA?

Image result for affected by mould in your sfa

Are you affected by mould in your SFA?  If so, click here to register your details on the AFF Mould Register.

Monday, 16 November 2015

NUFFIELD CENTRE

All members of the UK Regular and Reserve Forces (including UOTC and Cadet adults, but not Cadets) are entitled to use the Nuffield Centre and its recreational facilities at JSMTC.  Dependants of those members listed above may use the Nuffield Centre in a non-entitled capacity.  MOD Civil Servants and other civilians who have a very close connection with the Services may also be authorised by CO JSMTC to use these Service welfare and recreational facilities.

Visit the website at www.nuffieldanglesey.org.uk


FORCESFONES DISCOUNT

ROTHIEMURCHUS LODGE

Rothiemurchus Lodge is a year-round, affordable, self-catering accommodation facility in the heart of the Cairngorm Mountains. It is for the exclusive use of regulars and ex-regulars of the Armed Forces in addition to Reserves, MoD Civilians and Cadet Forces. The families of these groups are also welcome.

For further information, visit the website here

Image result for rothiemurchus lodge

Wednesday, 11 November 2015

ARMED SERVICES ADVICE PROJECT




The Armed Services Advice Project is part of the Scottish Citizens Advice Bureau service. They can assist with

Benefits - entitlements, support with applications, appeals

Housing - whether you rent, own or are homeless

Work-related problems - terms & conditions, dismissal, sickness absence, unfair dismissal, intimidation and redundancy

Relationships - issues leading to separation, children, bereavement and other family matters

Consumer issues

Debt & Money Advice

Service related matters


Lines are open from 9am until 5pm Monday to Friday.

E-mail ASAP@citizensadvicedirect.org.uk

Further information is available from http://www.cas.org.uk/ and http://www.adviceasap.org.uk/

CARILLIONAMEY CONTACT

Wednesday, 4 November 2015

JOB VACANCIES - USEFUL SITE

Follow this link to useful information on employment and careers provided by Moray Council.

Tuesday, 3 November 2015

IMMIGRATION INFORMATION

To see the latest policy on immigration click here

JOBSEEKER'S ALLOWANCE

Spouses and older children of forces personnel are now able to claim income-based Jobseeker’s Allowance (JSA) as soon as they return to the UK, instead of them having to wait for three months.

Further information is available  here

Tuesday, 20 October 2015

Monday, 19 October 2015

X-FORCES BUSINESS SUPPORT


For further information on X-Forces business support, click here






Monday, 5 October 2015

NATIONAL STUDY ON SINGLE VETERANS AND HOUSING LOOKING FOR PARTICIPANTS

Would you like to take part in a major University of York study about housing and support for single veterans?

For further information click here and here

Wednesday, 30 September 2015

JOINT CASUALTY & COMPASSIONATE CENTRE (JCCC)

Joint Casualty & Compassionate Centre (JCCC)

When families experience incidents at home while loved ones are
serving overseas it is very important that everyone is aware of the
process in place that can facilitate their immediate return home.

This short Families Brief is to explain the role the Joint Casualty
and Compassionate Centre (JCCC) undertakes 24 hours a day,
7 days a week, 365 days a year to help families when incidents
occur involving Service Personnel or someone at home.


For further information contact:
Joint Casualty and Compassionate Centre
Imjin Barracks
Gloucester
GL3 1HW
Tel: 01452 519951

Thursday, 17 September 2015

VODAFONE ADVANTAGE MOD SCHEME

For information on the Vodafone Advantage MOD Scheme click here

Tuesday, 8 September 2015

FORCES HELP TO BUY SCHEME

For information on the Forces Help to Buy Scheme click here

Thursday, 30 July 2015

Tuesday, 28 July 2015

BRITISH FORCES POST OFFICE (BFPO) APP




Find out more about BFPO at this link

Wednesday, 15 July 2015

CARILLIONAMEY WALK AWAY SCHEME

Our Walk Away team are experiencing a high volume of interest in the scheme and are currently dealing with a backlog.  They are recruiting more staff to assist but in the meantime it is taking 5 days rather than the advertised 2 days for customers to receive responses to their requests.  Please highlight your Move Out date on any correspondence which will ensure that the team can prioritise their responses effectively.  We apologise for any inconvenience caused and assure you that we are taking the necessary steps to improve our service.

Friday, 3 July 2015

COMBINED ACCOMMODATION ASSESSMENT SYSTEM

The Combined Accommodation Assessment System is replacing the current 4 Tier Grading System on 1 April 2016.  See all the details of the new system at this link

Tuesday, 30 June 2015

HIDDEN WOUNDS



Our Hidden Wounds psychological wellbeing service can arm Veterans, their families and the families of those currently serving with the skills to understand and manage these emotions. Free and confidential support is accessible by phone, Skype or face to face in Wiltshire and Yorkshire . Please visit www.helpforheroes.org.uk/hidden-wounds or get in touch with the team to find out more.

Thursday, 21 May 2015

Thursday, 7 May 2015

MENINGITIS AWARENESS


For further information on meningitis click here

Friday, 27 March 2015

CARILLIONAMEY CUSTOMER SERVICES

SERVICE FAMILIES ACCOMMODATION

Customer Services

 

Both CarillionAmey and DIO Service Delivery Accommodation have a strong customer focus to provide the best service we can to service personnel and their families. However, sometimes things go wrong so below is some useful advice and guidance on what you need to do if you wish to make a complaint, and what the correct procedure is.
Whatever the problem, we will endeavour to sort it out as quickly as possible. We value your feedback and monitor complaints to help us focus on improving our service in those areas.

 

How to make a complaint

Complaints are handled in 3 stages, with the aim of making sure that the majority can be fully investigated and promptly put right. If you are dissatisfied by the response at any stage, you will be given the opportunity to go to the next stage.

 

Stage 1

If you are dissatisfied with our service please call the CarillionAmey Helpdesk on 0800 707 6000 or visit the CarillionAmey website.
Once you have registered a complaint, a CarillionAmey customer care manager will contact you, and give you a reference number for your complaint. They will explain how the process works and keep you regularly updated on the progress of your complaint.
If you are not satisfied with the way the complaint is handled or you want to speak to someone more senior, you can speak to a senior manager at the Helpdesk or a CarillionAmey director.

 

Stage 2

If your complaint has been closed at stage 1 and you are not satisfied with the response, you can then escalate your complaint to the DIO Customer Services Team.
You should briefly set out your complaint and why you are not satisfied with the Stage 1 response in writing to:
Customer Service Team,
DIO Service Delivery Accommodation,
Ground Floor,
Swales Pavilion,
RAF Wyton,
Cambridgeshire
PE28 2EA.

If you make a written complaint we will acknowledge it within 3 working days. An investigation will be carried out but depending on the nature of the complaint, this can take some time.

Stage 3

If you are not satisfied with the response you receive at stage one and stage two, you can escalate your complaint to the Independent Housing Review Panel by writing to:
Independent Housing Review Panel
CD(P) Service and Veterans Welfare Accommodation Policy C2
Ministry of Defence
Floor 6, Zone A
Main Building
Whitehall
London
SW1A 2HB


Friday, 13 March 2015

CARILLIONAMEY - SERVICE IMPROVEMENT

Our customers can now contact the CarillionAmey Occupancy Services team via fax on 0151 728 1001 as well as via phone call to the Helpdesk on 0800 707 6000 option 3 and via email atoccupancyservices@carillionamey.co.uk.

Tuesday, 10 March 2015

Thursday, 5 March 2015

DOMESTIC ABUSE - MOD WEBSITE

A new government website has been launched for advice on Domestic Abuse. Please click here for further information.

Monday, 23 February 2015

CARILLION-AMEY - CHANGE OF HELPDESK HOURS

      From 1 March 2015 the opening hours of the CarillionAmey (CA) Occupancy Services Helpdesk, which manages Service Family Accommodation in the UK, will change to 0830 – 1500hrs (previously 0800 – 1800hrs).

-  Our aim is to enhance the overall effectiveness of our service so this change is being introduced since call data shows that customers prefer to call the Occupancy Services team between 0900 – 1500hrs.  It will enable the team to use the time outside of the new telephone opening hours to concentrate on processing and quality checking applications; responding to emails; updating JPA; and improving our understanding of our customers’ needs. 

-  The opening hours of the maintenance Helpdesk are not affected, which continues to be available 24 hours a day, 365 days a year. 


-  All services can be accessed by calling 0800 707 6000.  Further information is also available at www.carillionamey.co.uk.

CARILLIONAMEY PHONES

Telephony Issues at the CA Helpdesk

Due to a technical fault, the CarillionAmey Helpdesk is currently experiencing an issue with the telephony system.

This has resulted in a partial loss of service to the telephony system, and means that calls are currently being held in a queue.

We ask that all non-urgent calls to the Helpdesk are delayed whilst our technical team work to resolve the issue.

Thank you for your patience.

Tuesday, 10 February 2015

SECURITY

In some sites, individuals purporting to be reps of companies or organisations have been making enquiries with people in multiple Garrison areas.  If suspicious persons attempt to gain information or gain access to married quarters, then the occupants should report the incident to the police immediately so that a log can be established and investigated.

MOBILE PHONE CALLS TO CARILLIONAMEY

Personnel are reminded that when ringing CarillionAmey, calls made from a Mobile Phone are charged.  Where possible a call should be made using a landline.

If you use a mobile you can call the geographical number which is 0151 728 1630.  

Friday, 16 January 2015

BUYING YOUR OWN HOUSE?

Mortgage Buzz

Shared Ownership – How Does It Work

*For members of HM Forces there is the Forces Help To Buy (FHTB) Scheme but there are also other Help-to-Buy Schemes available to qualifying buyers – Forces and Non-Forces.

Shared ownership is a service that has been provided through Housing Associations for some time now and allows people to part-rent and part-own a property.

It is aimed at people who aren’t in a position to buy their home outright; Shared Ownership lets them buy a stake of 25-75 per cent in the property with a mortgage and they then pay rent on the remaining share that remains owned by the housing association. The amount of rent they will pay can be up to 3% of the Association’s share of the property value – the share that the Association retains.

Example
If there was a property valued at £160,000 and it was bought on a 50% share, the initial rent would be £80,000 x 3 per cent = £2,400 per annum = £200.00 monthly.
The mortgage payment for the £80,000 you have purchased would be payable as well as the rent.

Keep buying more of your home…

This is known in the business as ‘staircasing’, you can buy additional shares in your property whenever you can afford to, right the way through until you own the property outright. Each time you ‘staircase’, the rent payable will be recalculated and will reduce proportionately. However, you are never compelled to buy further shares and the original share split can remain in place.

The shared ownership schemes are important in helping people who are looking to get a foothold on the property ladder but are struggling to do so, and, as with any housing scheme, it is important to discuss the details with a professional mortgage adviser who will be able to find the most suitable deals for your situation.

For more information on a wide range of Government Help-to-By Schemes go to:
www.gov.uk/affordable-home-ownership-schemes

See more Mortgage Buzz articles on our website:

Thursday, 15 January 2015