Thursday, 26 November 2015

LITTLE TROOPERS



First tri service childrens charity!

The launch day of Little Troopers arrived this week! This was a massive day in the journey of the charity and they are now the first Tri Service children's charity for serving families!
 
Join up, to ensure you keep up to date, here are the new details:

Website         www.littletroopers.net
You need to re-register on the new website
Twitter          @LittleTroopers_
Facebook     Little Troopers at home
Email            Info@littletroopers.net

SOCIAL MEDIA AWARENESS

VETERANS FIRST POINT

Wednesday, 25 November 2015

Wednesday, 18 November 2015

SMOKE ALARMS - WHEN DID YOU LAST TEST YOURS?


When was the last time you tested your smoke alarms? Be sure to push the test button every so often and replace batteries if the warning bleeps start.

MAIL REDIRECTION ON MOVE-OUT


When Moving Out of your Service Family Accommodation please make sure that you have arranged to redirect your mail. 

The Post Office offers a redirection service here

ARMED FORCES CHILDCARE VOUCHER SCHEME


Childcare vouchers are a government initiative designed to help working parents pay for childcare. You can convert part of your salary into vouchers saving the tax and National Insurance you would normally pay on that amount.


For further information call the Freephone helpline on 0800 066 5075, e-mail AFCVS.motivation.uk@sodexo.com or visit the website

MOULD IN YOUR SFA?

Image result for affected by mould in your sfa

Are you affected by mould in your SFA?  If so, click here to register your details on the AFF Mould Register.

Monday, 16 November 2015

NUFFIELD CENTRE

All members of the UK Regular and Reserve Forces (including UOTC and Cadet adults, but not Cadets) are entitled to use the Nuffield Centre and its recreational facilities at JSMTC.  Dependants of those members listed above may use the Nuffield Centre in a non-entitled capacity.  MOD Civil Servants and other civilians who have a very close connection with the Services may also be authorised by CO JSMTC to use these Service welfare and recreational facilities.

Visit the website at www.nuffieldanglesey.org.uk


FORCESFONES DISCOUNT

Wednesday, 11 November 2015

ARMED SERVICES ADVICE PROJECT




The Armed Services Advice Project is part of the Scottish Citizens Advice Bureau service. They can assist with

Benefits - entitlements, support with applications, appeals

Housing - whether you rent, own or are homeless

Work-related problems - terms & conditions, dismissal, sickness absence, unfair dismissal, intimidation and redundancy

Relationships - issues leading to separation, children, bereavement and other family matters

Consumer issues

Debt & Money Advice

Service related matters


Lines are open from 9am until 5pm Monday to Friday.

E-mail ASAP@citizensadvicedirect.org.uk

Further information is available from http://www.cas.org.uk/ and http://www.adviceasap.org.uk/

CARILLIONAMEY CONTACT

Wednesday, 4 November 2015

JOB VACANCIES - USEFUL SITE

Follow this link to useful information on employment and careers provided by Moray Council.

Tuesday, 3 November 2015

IMMIGRATION INFORMATION

To see the latest policy on immigration click here

JOBSEEKER'S ALLOWANCE

Spouses and older children of forces personnel are now able to claim income-based Jobseeker’s Allowance (JSA) as soon as they return to the UK, instead of them having to wait for three months.

Further information is available  here

Tuesday, 20 October 2015

Wednesday, 30 September 2015

JOINT CASUALTY & COMPASSIONATE CENTRE (JCCC)

Joint Casualty & Compassionate Centre (JCCC)

When families experience incidents at home while loved ones are
serving overseas it is very important that everyone is aware of the
process in place that can facilitate their immediate return home.

This short Families Brief is to explain the role the Joint Casualty
and Compassionate Centre (JCCC) undertakes 24 hours a day,
7 days a week, 365 days a year to help families when incidents
occur involving Service Personnel or someone at home.


For further information contact:
Joint Casualty and Compassionate Centre
Imjin Barracks
Gloucester
GL3 1HW
Tel: 01452 519951

Thursday, 17 September 2015

VODAFONE ADVANTAGE MOD SCHEME

For information on the Vodafone Advantage MOD Scheme click here

Tuesday, 8 September 2015

FORCES HELP TO BUY SCHEME

For information on the Forces Help to Buy Scheme click here

Thursday, 30 July 2015

Tuesday, 28 July 2015

BRITISH FORCES POST OFFICE (BFPO) APP




Find out more about BFPO at this link

Wednesday, 15 July 2015

CARILLIONAMEY WALK AWAY SCHEME

Our Walk Away team are experiencing a high volume of interest in the scheme and are currently dealing with a backlog.  They are recruiting more staff to assist but in the meantime it is taking 5 days rather than the advertised 2 days for customers to receive responses to their requests.  Please highlight your Move Out date on any correspondence which will ensure that the team can prioritise their responses effectively.  We apologise for any inconvenience caused and assure you that we are taking the necessary steps to improve our service.

Friday, 3 July 2015

COMBINED ACCOMMODATION ASSESSMENT SYSTEM

The Combined Accommodation Assessment System is replacing the current 4 Tier Grading System on 1 April 2016.  See all the details of the new system at this link

Thursday, 21 May 2015

Friday, 27 March 2015

CARILLIONAMEY CUSTOMER SERVICES

SERVICE FAMILIES ACCOMMODATION

Customer Services

 

Both CarillionAmey and DIO Service Delivery Accommodation have a strong customer focus to provide the best service we can to service personnel and their families. However, sometimes things go wrong so below is some useful advice and guidance on what you need to do if you wish to make a complaint, and what the correct procedure is.
Whatever the problem, we will endeavour to sort it out as quickly as possible. We value your feedback and monitor complaints to help us focus on improving our service in those areas.

 

How to make a complaint

Complaints are handled in 3 stages, with the aim of making sure that the majority can be fully investigated and promptly put right. If you are dissatisfied by the response at any stage, you will be given the opportunity to go to the next stage.

 

Stage 1

If you are dissatisfied with our service please call the CarillionAmey Helpdesk on 0800 707 6000 or visit the CarillionAmey website.
Once you have registered a complaint, a CarillionAmey customer care manager will contact you, and give you a reference number for your complaint. They will explain how the process works and keep you regularly updated on the progress of your complaint.
If you are not satisfied with the way the complaint is handled or you want to speak to someone more senior, you can speak to a senior manager at the Helpdesk or a CarillionAmey director.

 

Stage 2

If your complaint has been closed at stage 1 and you are not satisfied with the response, you can then escalate your complaint to the DIO Customer Services Team.
You should briefly set out your complaint and why you are not satisfied with the Stage 1 response in writing to:
Customer Service Team,
DIO Service Delivery Accommodation,
Ground Floor,
Swales Pavilion,
RAF Wyton,
Cambridgeshire
PE28 2EA.

If you make a written complaint we will acknowledge it within 3 working days. An investigation will be carried out but depending on the nature of the complaint, this can take some time.

Stage 3

If you are not satisfied with the response you receive at stage one and stage two, you can escalate your complaint to the Independent Housing Review Panel by writing to:
Independent Housing Review Panel
CD(P) Service and Veterans Welfare Accommodation Policy C2
Ministry of Defence
Floor 6, Zone A
Main Building
Whitehall
London
SW1A 2HB


Friday, 13 March 2015

CARILLIONAMEY - SERVICE IMPROVEMENT

Our customers can now contact the CarillionAmey Occupancy Services team via fax on 0151 728 1001 as well as via phone call to the Helpdesk on 0800 707 6000 option 3 and via email atoccupancyservices@carillionamey.co.uk.

Thursday, 5 March 2015

DOMESTIC ABUSE - MOD WEBSITE

A new government website has been launched for advice on Domestic Abuse. Please click here for further information.

Tuesday, 10 February 2015

MOBILE PHONE CALLS TO CARILLIONAMEY

Personnel are reminded that when ringing CarillionAmey, calls made from a Mobile Phone are charged.  Where possible a call should be made using a landline.

If you use a mobile you can call the geographical number which is 0151 728 1630.  

Thursday, 15 January 2015