Monday, 23 February 2015

CARILLION-AMEY - CHANGE OF HELPDESK HOURS

      From 1 March 2015 the opening hours of the CarillionAmey (CA) Occupancy Services Helpdesk, which manages Service Family Accommodation in the UK, will change to 0830 – 1500hrs (previously 0800 – 1800hrs).

-  Our aim is to enhance the overall effectiveness of our service so this change is being introduced since call data shows that customers prefer to call the Occupancy Services team between 0900 – 1500hrs.  It will enable the team to use the time outside of the new telephone opening hours to concentrate on processing and quality checking applications; responding to emails; updating JPA; and improving our understanding of our customers’ needs. 

-  The opening hours of the maintenance Helpdesk are not affected, which continues to be available 24 hours a day, 365 days a year. 


-  All services can be accessed by calling 0800 707 6000.  Further information is also available at www.carillionamey.co.uk.

CARILLIONAMEY PHONES

Telephony Issues at the CA Helpdesk

Due to a technical fault, the CarillionAmey Helpdesk is currently experiencing an issue with the telephony system.

This has resulted in a partial loss of service to the telephony system, and means that calls are currently being held in a queue.

We ask that all non-urgent calls to the Helpdesk are delayed whilst our technical team work to resolve the issue.

Thank you for your patience.

Tuesday, 10 February 2015

SECURITY

In some sites, individuals purporting to be reps of companies or organisations have been making enquiries with people in multiple Garrison areas.  If suspicious persons attempt to gain information or gain access to married quarters, then the occupants should report the incident to the police immediately so that a log can be established and investigated.

MOBILE PHONE CALLS TO CARILLIONAMEY

Personnel are reminded that when ringing CarillionAmey, calls made from a Mobile Phone are charged.  Where possible a call should be made using a landline.

If you use a mobile you can call the geographical number which is 0151 728 1630.