Tuesday, 31 May 2016

SFA Public Accounts Committee

SFA Public Accounts Committee

Scope of the inquiry
The Public Accounts Committee session will focus on three areas: the state of Service Family Accommodation, the introduction of the new Combined Accommodation Assessment System (CAAS) and the introduction of the Next Generation Estates Contracts (NGEC) and how the Department is managing CarillionAmey's performance against them.
 The session will include a background of the provision of Service Family Accommodation for the military (including key recent developments), the amount invested by the Government in Service Family Accommodation, the current state of Service Family Accommodation and the proportion of the homes in which people are living which meet the Decent Homes Standard. The Public Accounts Committee will also be looking at the proportion of Service Families satisfied with their accommodation.
As part of the inquiry, the Committee will look at Combined Accommodation Assessment System (CAAS) banding and any impacts relating to the changes in rent and the performance of the provider in relation to the Next Generation Estates Contracts (NGEC).
 If you wish to submit evidence to this inquiry, please do so through the page linked below. The deadline for written submissions is midday on Tuesday 31 May 2016
 


Public Accounts Committee Inquiry on Service Family Accommodation

The Public Accounts Committee holds a session on service family accommodation on Wednesday 8 June 2016.  
·          Scope of the inquiry
·          The Public Accounts Committee session will focus on three areas: the state of Service Family Accommodation, the introduction of the new Combined Accommodation Assessment System (CAAS) and the introduction of the Next Generation Estates Contracts (NGEC) and how the Department is managing CarillionAmey's performance against them.
·          The session will include a background of the provision of Service Family Accommodation for the military (including key recent developments), the amount invested by the Government in Service Family Accommodation, the current state of Service Family Accommodation and the proportion of the homes in which people are living which meet the Decent Homes Standard. The Public Accounts Committee will also be looking at the proportion of Service Families satisfied with their accommodation.
·          As part of the inquiry, the Committee will look at Combined Accommodation Assessment System (CAAS) banding and any impacts relating to the changes in rent and the performance of the provider in relation to the Next Generation Estates Contracts (NGEC).
·          If you wish to submit evidence to this inquiry, please do so through the page linked below. The deadline for written submissions is midday on Tuesday 31 May 2016
 
 


Wednesday, 18 May 2016

Carillion Amey Customer Service

Tailored training aims to boost customer service

CarillionAmey employs 138 Accommodation Officers (AOs) including Senior AOs and Trainees, who are our key people helping you when you move in and out of, or during your stay in your Service homes. They are often the first ‘face to face’ contact families have with CarillionAmey.

We are aware that in the past, some of our AOs didn’t always put customers first. As part of our Housing improvement plan we want to make sure that this is put right and so all of our AOs have recently taken part in an intensive training programme which was aimed at giving them a better understanding of the issues that Service families may face when moving home. Here’s what you should look out for in your AO:


  • A willingness to help with advice and guidance on living in your home
  • An understanding of the difficulties of constant home moves and living away from friends and family
  • A desire to help find solutions to any problems that might arise in your property
  • A firm but fair approach to the Moving in and out process
  • A real interest in your community and keeping it smart and tidy and well maintained 

Monday, 9 May 2016

VICTORY SERVICES CLUB - NEW WEBSITE

The VSC has launched a new website.  See more at this link

Thursday, 5 May 2016